I’ve had a pleasure working with Freund Associates for several years in my role as a marketing communications manager at XO Communications. They managed the entire process – from setting up phone interviews, creating case study drafts, shepherding the review and approval process and, finally, formatting the completed case studies for posting on our company’s website. Annette was always prompt, courteous and highly professional. She has the ability to establish rapport with customers easily over the phone, making for productive and informative interviews. I enjoyed working with Freund Associates, knowing I could count on our partnership to produce solid customer case studies.